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Zen Treatment Concierge
Personalised treatment guidance
Hi, I'm the Zen Treatment Concierge — your personal guide to treatments and consultations at Zen Skin & Beauty in Remuera, Auckland. I'm here to help you find the right treatment or book a consultation. No pressure, just honest, personalised guidance. What would you like help with today?
Zen Treatment Concierge provides guidance only — not medical advice. Always consult a qualified provider.
Bookings
Cancellation Policy
Effective: March 2026
We understand that life can be unpredictable. Our cancellation policy is designed to be fair to both our clients and our team, who reserve time specifically for your appointment.
48-Hour Notice Required
Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time to another client.
Cancellation & Rescheduling
- 48+ hours notice: No charge. You may reschedule or cancel at no cost.
- 24–48 hours notice: A cancellation fee of 50% of the treatment cost may apply.
- Less than 24 hours notice or no-show: The full treatment cost may be charged. This covers the time reserved by your practitioner.
How to Cancel or Reschedule
You can cancel or reschedule your appointment by:
- Calling us on 09 529 9509
- Emailing [email protected]
- Logging into your Timely booking account and managing your appointment online
Running Late
If you are running late, please let us know as soon as possible. We will do our best to accommodate you, however your treatment time may be shortened to avoid inconveniencing other clients. The full treatment cost will still apply.
Illness and Emergencies
We understand that genuine emergencies and illness happen. Please contact us as soon as possible in these circumstances and we will work with you to find a suitable solution. We ask that you do not attend the clinic if you are unwell, as this protects both our clients and team.
Deposits
Some treatments may require a deposit at the time of booking. Deposits are non-refundable for cancellations made with less than 48 hours' notice, but may be transferred to a rescheduled appointment if sufficient notice is given.
Questions?
If you have any questions about our cancellation policy, please don't hesitate to get in touch. We're always happy to help.