Privacy Policy

Last updated: March 2026

Zen Skin & Beauty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and protect your personal information.

Information We Collect

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and date of birth
• Medical history and health information relevant to your treatment
• Payment information (processed securely — we do not store card details)
• Booking history and treatment records
• Communications you send us via email, phone, or our website
• Website usage data (cookies and analytics)

How We Use Your Information

We use your personal information to:

• Provide and manage your treatments and bookings
• Communicate with you about appointments, results, and aftercare
• Process payments for products and services
• Send you relevant updates, promotions, and newsletters (with your consent)
• Comply with our legal and regulatory obligations
• Improve our services and website experience

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as booking systems, payment processors, and email platforms), but only to the extent necessary and under strict confidentiality obligations.

We may also disclose your information where required by law or to protect the safety of our clients and staff.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our systems use industry-standard security measures including encrypted connections (HTTPS) and secure payment processing.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Make a complaint to the Office of the Privacy Commissioner

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: